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This is a follow up to a post I wrote in November 2009 (called How to complain about the NHS), in October 2009 several wards at Aberdeen Royal Infirmary were inspected and found to be dirty, with poor procedures for infection control, hand washing, waste disposal etc (you can read the details in my [...]  In light of todays news story about the poor standards of cleanliness at Aberdeen Royal Infirmary, now seems as good a time as any to write a post on how to complain about NHS services. On the 13th of October 2009, the Healthcare Environment Inspectorate (HEI) visited Foresterhill and examined A&E and wards 11, [...] |
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